We will always listen to feedback, compliments and complaints from our young people to improve our service.
Lavender Grove will ensure we follow and adopt industry best practices around educational and social development, mental health wellbeing, and healthy food and activities to enable the children to develop, be offered stimulating activities and have a sense of achievement. To aid their emotional wellbeing there will be access to therapeutic support to both the staff and young people.
We will always consider gender, sexuality, disability, religion, culture and heritage of children and young people when considering matching placements. Alongside working in partnership with Local authorities, Ofsted, CAFCASS and other relevant professionals, Lavender Grove will challenge inappropriate practice and adhere to procedures to ensure we maintain safeguarding of children and young people in our care.